Terms & Conditions

Application of These Terms

These Terms and Conditions apply when you browse our website, request information or a quotation, create an account, place an order, make a payment or otherwise purchase goods or services from Metro Containers.

By completing an applicable transaction, you acknowledge that you have had an opportunity to review these Terms and the relevant policies associated with your purchase.

Business Information

Metro Containers is operated by:

• METRO CONTAINER SERVICES PTY LTD
• ABN: 58 653 417 317
• ACN: 653 417 317
• Entity Type: Australian Private Company
• Status: Active since 05 September 2021
• Email: sales@metrocontainers.com.au

Our Products

Metro Containers supplies shipping containers in different sizes, configurations and conditions according to current inventory.

Available products may include new or one-trip, used, Cargo Worthy, Wind & Watertight, refurbished, High Cube, side-opening, double-door, refrigerated or other specialised containers where specifically listed.

Not every configuration or condition is available at all times.

Product Descriptions

We aim to provide accurate and useful information regarding each product offered for sale.

The specific product listing should be reviewed for details concerning size, condition, configuration, included features, price and any product-specific information.

Where general website information differs from an accurately stated product-specific characteristic, customers should seek clarification from Metro Containers before purchasing.

Container Condition

Shipping containers are industrial products, and their appearance can vary according to age, previous freight use, transportation, handling, weather exposure and refurbishment history.

Depending on the advertised condition, a container may show normal characteristics including:

• Dents and scuffs
• Scratches and handling marks
• Paint variation or fading
• Surface corrosion
• Flooring marks
• Previous repairs
• Other evidence of normal industrial use

The condition stated for the particular product should be considered when assessing whether it is suitable for your intended use.

New & One-Trip Containers

Containers described as new or one-trip generally have substantially less previous use than older used containers.

However, such containers may still display minor marks, scratches, dents or handling evidence resulting from manufacture, loading, transportation or delivery.

The description “new” or “one-trip” should therefore not automatically be interpreted to mean cosmetically flawless.

Product Images

Images are used to represent the product offered and may either show the specific unit or a representative example, depending on the individual listing.

Used containers within the same condition category may have differences in colour, markings, dents, repairs and general appearance.

Where the exact cosmetic appearance is essential to your intended use, contact Metro Containers before ordering.

Availability

Product availability may change as inventory is sold, received or updated.

We aim to keep availability information accurate. If an unexpected inventory issue affects an order after it has been submitted, Metro Containers will contact the customer and explain the reasonable options available.

Any refund required because we are unable to supply an accepted and paid order will be handled in accordance with applicable law and our relevant policies.

Pricing

Product prices are displayed on the relevant product pages and during the purchasing process.

Customers should review the product price, applicable delivery charge, discounts where applicable and final amount payable before completing payment.

We aim to disclose unavoidable charges before the customer commits to the transaction.

Pricing Errors & Inconsistencies

We take reasonable steps to keep website pricing accurate. Technical or administrative errors may occasionally require correction.

Where an inconsistent or incorrect displayed price is identified, the matter will be handled in accordance with applicable Australian pricing and consumer law.

We will not use a general “pricing error” clause to remove rights that the customer has under applicable law.

GST & Other Taxes

The treatment of GST and other applicable taxes is governed by Australian tax law and our Sales Tax & GST Policy.

Where GST is legally applicable to a transaction, it will be handled in accordance with applicable taxation requirements.

Nothing in these Terms should be interpreted as representing that a particular transaction is taxable or GST-free where the applicable law provides otherwise.

Placing an Online Order

Products available for online purchase may be ordered through our WooCommerce store.

The usual ordering process is:

• Select the required product
• Add the product to the shopping cart
• Review the cart
• Proceed to checkout
• Enter the required customer and delivery information
• Select an available payment method
• Review the final order
• Submit the order and complete payment

Order Information

Customers are responsible for reviewing the information entered during checkout before submitting the order.

This includes:

• Name and contact information
• Billing information
• Delivery address
• Selected product
• Quantity
• Order total
• Applicable delivery information

If an error is identified after submitting the order, contact us as soon as possible.

Order Acknowledgement

An automated WooCommerce email or website message may acknowledge that an order has been submitted.

Where payment is made by Osko or Direct Bank Transfer, the order may remain pending until payment has been successfully received, cleared and matched to the relevant order.

Customers should retain their order number and payment records.

Available Payment Methods

The payment methods currently available through Metro Containers are:

• Osko
• Direct Bank Transfer

Credit and debit card payment facilities are temporarily unavailable.

Customers should rely on the payment methods actually displayed as available at checkout at the time of purchase.

Payment Clearance

Orders are processed and shipped only after the required payment has been received and cleared in Metro Containers' account.

A screenshot, bank receipt or transfer confirmation does not itself establish that funds have cleared.

Payment-clearing time is separate from the stated shipping and delivery estimate.

Payment Reference

Customers using Osko or Direct Bank Transfer should use the order number or payment reference provided with the order where requested.

Incorrect or missing payment references can delay our ability to match a payment to the relevant order.

Payment Security

Customers should verify payment instructions carefully before transferring funds.

If you receive unexpected correspondence claiming that Metro Containers' payment details have changed, verify the information with us using contact details published on this website before making payment.

We do not require customers to provide their internet banking password or private authentication codes.

Shipping & Delivery

Our standard estimated shipping and delivery timeframe is 5–7 days after the required funds have cleared and the order enters processing.

Payment-clearing time is therefore not included within the 5–7 day estimate.

Delivery information should be read together with our Shipping & Delivery Policy.

Delivery Estimates

The 5–7 day timeframe is an estimated shipping and delivery period and is not represented as an unconditional guarantee of a particular delivery date.

Timing can be affected by destination, transport scheduling, site access and other circumstances relevant to the delivery.

Where we become aware of a material delay, we will aim to communicate updated information to the affected customer.

Delivery Address

Customers must provide a complete and accurate delivery address.

If a delivery-address error is identified after ordering, contact Metro Containers promptly.

A requested address change may not always be possible after transport arrangements have already commenced.

Site Access

Shipping containers require suitable access and placement space.

Customers should advise us of relevant restrictions that may affect delivery, including:

• Narrow roads or entrances
• Restricted gates
• Overhead power lines
• Trees or structures
• Soft or unstable ground
• Limited turning space
• Other significant access restrictions

Delivery Preparation

Customers should ensure that the intended delivery and placement area is reasonably prepared before delivery.

Any special delivery requirements should be communicated before dispatch so they can be considered when arranging transport.

Any additional charge that becomes applicable must be handled transparently and in accordance with applicable law and any agreement with the customer.

Requesting a Quote

Customers may request a quotation through our Contact Us page.

A quotation may contain product, delivery, pricing or other information relevant to the specific request.

Any quotation-specific conditions or validity period expressly stated on the quotation should be reviewed before acceptance.

Quotes & Online Orders

A request for a quotation is not itself an online purchase.

Where a customer chooses instead to purchase through WooCommerce, the product information and order total presented during that transaction should be reviewed before checkout is completed.

If a customer accepts a separate quotation, the specific quotation and these applicable website terms should be read together.

Order Changes

Customers wishing to change an order should contact Metro Containers as soon as possible.

Whether a requested change can be accommodated depends on the status of the order and whether processing or dispatch has commenced.

Any agreed change that affects price or delivery should be communicated before additional payment is required.

Cancellations

Customers may contact us to request cancellation of an order.

The handling of a cancellation may depend on the reason for cancellation, order status, whether the goods have been dispatched and any rights available under Australian Consumer Law.

Nothing in this section limits a customer's statutory rights.

Returns & Refunds

Returns, refunds, replacements and other remedies are governed by our Return and Refunds Policy together with applicable Australian Consumer Law.

Any voluntary return conditions we publish operate in addition to, and do not replace, statutory consumer rights.

We do not use these Terms to impose an unlawful “no refunds” rule.

Damaged, Incorrect or Faulty Goods

If you believe the delivered goods are incorrect, damaged in a manner inconsistent with the agreed condition, or otherwise fail to comply with applicable consumer guarantees, contact Metro Containers with the order details and relevant information.

Reporting an issue promptly may assist investigation but does not remove statutory rights merely because a consumer did not report the matter within an arbitrary short period.

Australian Consumer Guarantees

Goods and services supplied to eligible consumers may be subject to guarantees under the Australian Consumer Law.

These statutory guarantees may include requirements concerning matters such as acceptable quality, correspondence with description and fitness for an expressly disclosed purpose where the applicable legal requirements are satisfied.

Those rights cannot be removed by these Terms where the law provides otherwise.

Customer Responsibilities

Customers are responsible for:

• Reviewing product information before purchase
• Providing accurate order details
• Using legitimate payment instructions
• Providing an accurate delivery address
• Disclosing significant access limitations
• Preparing a suitable delivery location
• Using containers in a lawful manner

Intended Use

Customers are responsible for determining whether a particular container configuration is appropriate for their intended application, except to the extent that Metro Containers has expressly represented suitability for a disclosed purpose and applicable law provides otherwise.

Customers should seek appropriate professional advice before carrying out structural modification, installation, building work or other specialist applications.

Permits & Approvals

Planning, building, zoning, placement or other approval requirements may differ by location and intended use.

Unless specifically agreed otherwise, customers are responsible for determining whether permits or approvals are required for their intended installation or use.

Website Accuracy

We take reasonable steps to maintain accurate product, policy and business information.

We may correct genuine typographical, technical or administrative errors when identified, subject to customer rights under applicable law.

Corrections will not be used to retrospectively remove rights that have already arisen under applicable law.

Website Use

You must not misuse our website or attempt to interfere with its normal operation.

Prohibited activities include:

• Unauthorised access attempts
• Introducing malicious software
• Fraudulent transactions
• Submitting knowingly false information
• Interfering with website security
• Misusing another person's information

Customer Accounts

Where account functionality is available, customers are responsible for protecting their account credentials and maintaining accurate account information.

Contact us promptly if you reasonably believe your account has been accessed without authorisation.

Privacy

Personal information provided to Metro Containers is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Information reasonably required for an order may be used for purposes such as processing the transaction, customer communication, delivery, accounting and other legitimate business functions.

Third-Party Service Providers

We may use third-party providers in connection with website hosting, technology, payment processing, logistics, freight and other business functions.

Where personal information is involved, the relevant handling is subject to our Privacy Policy and applicable law.

Intellectual Property

Original website content, branding and materials owned by Metro Containers remain protected by applicable intellectual property law.

Customers may use the website for legitimate browsing and purchasing purposes but must not reproduce proprietary material for unauthorised commercial use.

Website Availability

The website may occasionally be unavailable due to maintenance, technical issues, security requirements or third-party service interruptions.

We aim to restore affected functionality within a reasonable period where reasonably practicable.

Delays Outside Normal Operations

Transport and order fulfilment can occasionally be affected by events outside normal operational control.

This does not automatically remove any right or remedy a customer may have under Australian Consumer Law.

Where a material delay occurs, the circumstances and available remedies will be considered in accordance with applicable law.

Limitation of Liability

To the extent permitted by law, Metro Containers is responsible only to the extent provided by applicable contract, consumer and other Australian law.

Nothing in these Terms excludes, limits or modifies liability, consumer guarantees or remedies where doing so would be unlawful.

Any limitation in these Terms must therefore be read subject to mandatory statutory protections.

Complaints & Disputes

If you have a concern regarding a product, payment, delivery or other transaction, contact Metro Containers and provide your order number and sufficient information for the matter to be reviewed.

Nothing in these Terms prevents a customer from contacting an appropriate regulator, tribunal, court or consumer-protection body where legally entitled to do so.

Changes to These Terms

Metro Containers may update these Terms and Conditions to reflect changes to business practices, website functionality or legal requirements.

The latest version will be published on this page with the applicable effective date.

An update will not retrospectively remove rights that have already accrued under applicable law.

Severability

If a provision of these Terms is found to be invalid or unenforceable, it will be dealt with to the extent required by law without unnecessarily affecting the remaining provisions.

Entire Customer Information Framework

These Terms should be read together with the product listing, checkout information, applicable quotation and policies relevant to the transaction.

No section should be interpreted in isolation where another applicable policy provides specific information concerning payment, delivery, privacy, taxation or refunds.