Shipping & Delivery Policy

Shipping & Delivery Time

Our standard estimated shipping and delivery timeframe is 5–7 days after payment has cleared and the order becomes eligible for processing.

The 5–7 day timeframe is an estimate rather than a guaranteed delivery appointment. Actual delivery timing can depend on the order, destination, transport scheduling, site access and circumstances affecting transportation.

When Processing Begins

Orders paid using Osko or Direct Bank Transfer will not enter the shipping process until the applicable funds have cleared in Metro Containers' account.

The time taken for a payment to clear is separate from the estimated 5–7 day shipping and delivery period.

Customers should use the correct order or payment reference where requested so that payments can be matched to orders efficiently.

Order Processing

Once payment has cleared, we may verify the information required to prepare the order for dispatch.

This may include confirming:

• The product and quantity ordered
• The customer's contact information
• The delivery destination
• Relevant access or delivery information
• Any order-specific instructions previously agreed

Shipping Charges

Any shipping or delivery charge applicable to an order should be disclosed as part of the purchasing process before the customer is required to complete payment.

Customers should review the order summary, checkout information or applicable quotation carefully before making payment.

If you believe a delivery charge shown for your order is incorrect, contact Metro Containers before submitting payment.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and appropriate contact information when placing an order.

Please check your delivery information carefully before completing checkout. If you notice an error after placing an order, contact us as soon as possible.

Changes requested after dispatch may not always be possible.

Site Access & Delivery Preparation

Shipping containers are large items and require suitable access for the vehicle and equipment used to complete delivery.

Before delivery, customers should ensure that:

• The delivery address is correct
• The site can be safely accessed
• There is adequate space for delivery operations
• Overhead and surrounding obstructions have been considered
• The intended placement area is reasonably prepared
• Any relevant site restrictions are disclosed before delivery

Delivery Communication

Customers should provide a working telephone number and email address so that relevant order and delivery information can be communicated.

Where delivery coordination is required, please respond promptly to reasonable requests for information relating to access or delivery arrangements.

Delivery Inspection

When reasonably possible, customers should review the delivered container and report any apparent delivery issue or discrepancy to Metro Containers promptly.

If you believe the product received differs materially from the product ordered, contact us with your order information and relevant details so the matter can be reviewed.

Delays

We aim to meet the estimated 5–7 day delivery timeframe once payment has cleared. However, circumstances affecting transport or delivery can occasionally cause delays.

Where we become aware of a material delay affecting an order, we will aim to provide the customer with updated information as reasonably practicable.

Unavailable Products

If an unexpected availability issue arises after an order has been placed, we will contact the customer to explain the situation and discuss the options reasonably available for that order.

We will not knowingly represent an unavailable container as immediately deliverable where we are aware that it cannot be supplied within the stated timeframe.