Payment Policy

Payment at Checkout

When placing an order through our website, customers should review the products selected, quantities, billing and delivery details, applicable charges and final order total before completing checkout.

The payment methods currently available for the transaction will be displayed during checkout.

Order Confirmation

Submitting an order creates an order record within our WooCommerce store. Where payment is made by Osko or bank transfer, the order may remain awaiting payment or payment confirmation until the funds can be received and matched to the relevant order.

Customers should retain their order confirmation and payment records.

Osko Payments

If you choose Osko, follow the payment instructions provided with your order carefully.

• Confirm the payment details before authorising the transaction
• Pay the exact order amount unless instructed otherwise
• Use your order number or provided reference
• Keep your transaction confirmation for your records

Processing and settlement times can depend on the financial institutions involved and circumstances outside our control.

Direct Bank Transfer

Customers selecting Direct Bank Transfer must transfer payment using the bank details provided through the applicable payment instructions.

Orders paid by bank transfer may not proceed to fulfilment until the payment has been received and can be identified against the order.

Please ensure the payment reference is entered accurately to reduce unnecessary delays in matching your transfer to your order.

Payment Amount

Customers are responsible for reviewing the total amount payable before submitting payment.

The order total will reflect the products and applicable charges disclosed as part of the purchasing process. Any additional amount applicable to an order should be disclosed before the customer is required to complete payment.

If the amount shown on your order appears incorrect, contact us before sending funds.

Payment Reference

When making an Osko or bank transfer payment, customers should include the applicable order number or payment reference where requested.

Missing or incorrect references may make it more difficult to identify a payment and can delay processing of the order.

Payment Confirmation

A receipt, screenshot or transfer confirmation can provide useful information when investigating a transaction, but the availability of funds to Metro Containers may still need to be confirmed before an order is treated as fully paid.

We may contact you if additional information is reasonably required to identify or reconcile a payment.

Incorrect or Duplicate Payments

If you believe you have accidentally paid the wrong amount or submitted the same payment more than once, please contact us promptly and provide your order number and relevant transaction information.

Any verified overpayment or duplicate payment will be reviewed and handled according to the circumstances of the transaction and applicable law.

Failed or Unreceived Payments

An order may remain unpaid if funds are not successfully received, transferred to incorrect details, reversed by a financial institution, or cannot be matched to an order.

Where payment has not been successfully received, we may contact the customer or request that the payment issue be resolved before the order proceeds.

Refund Payments

Approved refunds are handled in accordance with our Return and Refunds Policy and applicable Australian consumer law.

Where a payment was made through Osko or bank transfer, reasonable information may be required from the customer so an approved refund can be processed to an appropriate account.